We are very pleased to announce that a new payment method from Klarna is now available on our website. This has taken many months of planning and agreement but we can finally offer all our UK customers interest free credit on purchases of £50.00 - £2500,00 on all Vaping and CBD products.
Klarna - Buy Now Pay Later
Account Funds (Service Update)
Customers have recently informed us of issues paying with Account Funds when Multi-Buy Promotions are in their basket. This resulted in a "Wheel of Death" when selecting a payment method.
Please note that the 20% Fixed Discount will not apply to any multi-buy promotions and instead, only apply to any other products in your basket.
Full details of this can be found in our Terms & Conditions. Thank you for your patience while this issue was resolved.
North America, Enjoy Now. Pay Later.
We have partnered up with Sezzle to allow our North American customers to Buy Now and Pay Later. Simply select the Sezzle payment method at checkout and spread the cost of your order over 3 months.
PayPal Service Disruption Resolved
Unfortunately in recent weeks we have had some technical issues with PayPal due to the variety of products we sell. These issues have now been fully rectified and PayPal Checkout is now fully restored for every customer in every country.
Keep your eyes peeled in coming weeks as we have many new payment options arriving to make your shopping experience even easier!
Now Supporting Paym Mobile Payments
We now accept payments in GBP (£) from UK customers via the highly secure, free to register and free to use Paym service. The Paym services are available through the online banking apps of all major UK banks.
It's easy to register for Paym.
Shipping Address Books
You can now store up to 5 shipping addresses on your account to help make the checkout process easier and faster. A default address can also be set from within your account dashboard.
Issues with Payment Gateways 23/10/2019
Unfortunately we are experiencing issues with a few of our merchant gateways and therefore customers are experiencing issues with making payments. We are working to get this issue resolved as soon as possible. We will provide updates in the coming hours and days to keep you updated.
Contact Forms & Support Desk Emails
In recent weeks we have received multiple complaints of support messages not arriving in our support desk. We have investigated the issue and the issue is now fully resolved. All support requests are now arriving safely.
Royal Mail Tracked Returns
We've made returns a whole lot easier. You can now send back faulty items or incorrect purchases back to us by printing off your own "Royal Mail Tracked Returns Label" from the Royal Mail website. Visit the following link to generate your returns label: http://www.royalmail.com/track-my-return/create/2984
Bulk Buy Discounts
We have introduced new Bulk Buy discounts on 10ml bottles and 0mg short fills. Look out for the Bulk Buy banners located on brand pages. Prices will be automatically calculated at the checkout.