Unfortunately we are experiencing issues with a few of our merchant gateways and therefore customers are experiencing issues with making payments. We are working to get this issue resolved as soon as possible. We will provide updates in the coming hours and days to keep you updated.
Issues with Payment Gateways 23/10/2019
Contact Forms & Support Desk Emails
In recent weeks we have received multiple complaints of support messages not arriving in our support desk. We have investigated the issue and the issue is now fully resolved. All support requests are now arriving safely.
Royal Mail Tracked Returns
We've made returns a whole lot easier. You can now send back faulty items or incorrect purchases back to us by printing off your own "Royal Mail Tracked Returns Label" from the Royal Mail website. Visit the following link to generate your returns label: http://www.royalmail.com/track-my-return/create/2984
Bulk Buy Discounts
We have introduced new Bulk Buy discounts on 10ml bottles and 0mg short fills. Look out for the Bulk Buy banners located on brand pages. Prices will be automatically calculated at the checkout.
Our whole team vapes, some more than others but every day we are serving customers, dispatching orders and receiving feedback. Because of this each month we will update our Staff Picks page and share with you our recommended flavours and hardware. https://www.e-liquids.uk/staff-picks
New Flavour Explorer
In the next few days, you will start seeing flavour notes added to every e-liquid on our website. Our new "Flavour Explorer" will allow you to quickly filter products by their unique flavour characteristics and combinations.
Now you can checkout faster than ever for those simple orders. By using PayPal Express you can 1 click checkout directly from the product page.
eGift Cards Now Available
You can now purchase eGift Cards for E-Liquids UK. Preload any value you desire and send to a friend or family member on those special occasions. Each eGift Card is valid for 2 years and can be used to purchase anything on our website. http://www.e-liquids.uk/vaping-gift-cards
Improved Navigations & Brands List
You may have wondered where our list of brands has gone? We have moved this into our product filters section which will now show you the list of brands available under your chosen filter settings. In addition to this, we have set up a dedicated brands page for both e-liquids and hardware. https://www.e-liquids.uk/brands
New Customer Support Features
Support requests to our helpdesk can now be managed from within your account. You can create, reply and view previous support conversations from within this area. You will still receive emails alongside this new feature.